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Refund & Cancellattion Policy
Sultan Royal Services LLC reserves the right to cancel/refuse a job. If Sultan Royal Services LLC refuses/cancels a pre-paid job, a full refund will be issued to the client.
Cancellation by Client: Clients are entitled to a refund with at least a 48hr written/email notice of cancellation (firstname.lastname@example.org). Once cancellation is received, client will receive an email confirmation for a full refund. Cancellations/reschedules received within 48hrs of contracted time will be subject to a penalty fee. Please allow a maximum of 3weeks for processing of all refunds.
Please be advised we are not responsible for wear and tear damages to your equipment. Proper routine cleanings are recommended to avoid build up that may result in damages. Our Techs will suggest maintenance and preparation before and after cleanings. Should an issue arise, we are happy to recommend a list of 3rd party Applaince Repair Technicians to assist you.